When Leaders Resist Change

When Leaders Resist Change

I recently saw this quote from Laszlo Bock, the head of HR at Google (@LaszloBock2718): “Most organizations are designed to resist change and enfeeble employees.” Wow. That comment just struck me. I mean, seriously? MOST organizations? I have worked with a bunch of...

How to Deal with DIFFICULT Prospects/Clients

For the second week in a row, I have been a guest on a great podcast. This time, it was “The Word: A Jolt of Sales 411” with top sales blogger (and buddy) Jim Keenan (@Keenan). BONUS: another friend and top sales expert, Anthony Iannarino (@Iannarino), was...
How to Deal with STRESSED OUT Customers

How to Deal with STRESSED OUT Customers

Next week, I am stoked to be joining my friends Jim Keenan (@keenan) and Anthony Iannarino (@iannarino) for a “jolt of Sales 411.” Our topic is going to be people who drive us nuts how to deal with a pain in the a$$ prospect/customer. Knowing these guys the way that I...
Think You’ve Got Stress?

Think You’ve Got Stress?

I have a confession that you probably already know: I’m a horribly inconsistent blogger. But, hopefully, you find my content good enough that when stuff comes out, it’s worth your time to read. Which I’m hoping this post will be equally regarded – but know that I am...