How to Deal with STRESSED OUT Customers

Next week, I am stoked to be joining my friends Jim Keenan (@keenan) and Anthony Iannarino (@iannarino) for a “jolt of Sales 411.” Our topic is going to be people who drive us nuts how to deal with a pain in the a$$ prospect/customer. Knowing these guys the way that I do, it’s going to beContinue reading “How to Deal with STRESSED OUT Customers”

The Three Biggest Causes of Stress… and Why You Are Addicted to Them

Well, it’s that time of year again. The business year is winding down. The holiday season is ramping up. And with just those two dynamics, the potential for stress is about to spike (if it’s not spiking already). God only knows what else could be contributing to the complexity, but – for me – it’sContinue reading “The Three Biggest Causes of Stress… and Why You Are Addicted to Them”

Are You Getting Toxic Results or Empowered Results?

Every work day, countless sales people wake up and begin their day with an eerily similar routine. When the alarm goes off, they jump in the shower, grab a bite, and make the 20-foot trek to the home office or 1 hour-commute to the office. The morning will usually start with a review of emails,Continue reading “Are You Getting Toxic Results or Empowered Results?”