Good Metrics vs Worthless Ones, Part One

Maybe it’s just that time of year, but I am somehow getting into a lot of discussions about metrics. Sales metrics. Compliance metrics. Safety metrics. Evaluation metrics. And on and on… What is grabbing my attention is how I often I am seeing worthless metrics. And by worthless, I mean devoid of worth/value/utility. Sure theyContinue reading “Good Metrics vs Worthless Ones, Part One”

Podcast: The MOST Important Elements of High Performance Teaming

This Thursday at 1p NY Time, listen in on a great conversation I had with Lynn Hidy (@UpYourTeleSales) and Babette Ten Haken (@BabetteTenHaken): Sales Coffee Klatch Chat. We talked about the MOST important elements of high performance teaming – Goal clarity and role clarity (with a bonus on DE- motivation) http://tiny.cc/UYTSRadio‪ #‎Listen2Lynn‬

Is Your Sales Manager Worthless?

In a recent study, Gallup published a statistic that literally jarred me. According to their 2015 State of the American Manager, only 10% of all managers are what you could call “great.” Okay, fair enough. A truly great manager is rare. Makes sense – even if it seems kinda cynical. But here is where IContinue reading “Is Your Sales Manager Worthless?”

When Leaders Resist Change

I recently saw this quote from Laszlo Bock, the head of HR at Google (@LaszloBock2718): “Most organizations are designed to resist change and enfeeble employees.” Wow. That comment just struck me. I mean, seriously? MOST organizations? I have worked with a bunch of organizations, from profit to non-profit, from tiny to Fortune #1. And IContinue reading “When Leaders Resist Change”

How to Deal with DIFFICULT Prospects/Clients

For the second week in a row, I have been a guest on a great podcast. This time, it was “The Word: A Jolt of Sales 411” with top sales blogger (and buddy) Jim Keenan (@Keenan). BONUS: another friend and top sales expert, Anthony Iannarino (@Iannarino), was our partner in crime. Tune into this VERYContinue reading “How to Deal with DIFFICULT Prospects/Clients”

How to Deal with STRESSED OUT Customers

Next week, I am stoked to be joining my friends Jim Keenan (@keenan) and Anthony Iannarino (@iannarino) for a “jolt of Sales 411.” Our topic is going to be people who drive us nuts how to deal with a pain in the a$$ prospect/customer. Knowing these guys the way that I do, it’s going to beContinue reading “How to Deal with STRESSED OUT Customers”

Think You’ve Got Stress?

I have a confession that you probably already know: I’m a horribly inconsistent blogger. But, hopefully, you find my content good enough that when stuff comes out, it’s worth your time to read. Which I’m hoping this post will be equally regarded – but know that I am starting with some heavy words. My wifeContinue reading “Think You’ve Got Stress?”

How to Build – and Destroy – Great Working Relationships

I wrote a guest blog for Nimble on “How to Build – and Destroy – Great Working Relationships” at http://www.nimble.com/blog/how-to-build-and-destroy-great-working-relationships/ I think you will like it… Tim Ohai

Strategic Execution, Part 3: Plan for Detours

Okay. You know it’s been a while when you have clients, passing you at work, commenting on how long it’s been since your last blog. Doh! No, I did not get lost in the desert. And I won’t bore you with my reasons… so here we go. The theme we are tackling is strategic execution.Continue reading “Strategic Execution, Part 3: Plan for Detours”