How to Deal with STRESSED OUT Customers

Next week, I am stoked to be joining my friends Jim Keenan (@keenan) and Anthony Iannarino (@iannarino) for a “jolt of Sales 411.” Our topic is going to be people who drive us nuts how to deal with a pain in the a$$ prospect/customer. Knowing these guys the way that I do, it’s going to beContinue reading “How to Deal with STRESSED OUT Customers”

Developing Your Credibility as a Problem-Solver (pt. 2)

In my last blog (a guest post for Jim Keenan here), I ranted explained the importance of collaboration. In particular, I linked collaboration to the idea that “You have to disrupt customers to get them to see the problem, solution, and outcome that you can help them successfully address. And, perhaps even more importantly, youContinue reading “Developing Your Credibility as a Problem-Solver (pt. 2)”