How to Deal with STRESSED OUT Customers

Next week, I am stoked to be joining my friends Jim Keenan (@keenan) and Anthony Iannarino (@iannarino) for a “jolt of Sales 411.” Our topic is going to be people who drive us nuts how to deal with a pain in the a$$ prospect/customer. Knowing these guys the way that I do, it’s going to beContinue reading “How to Deal with STRESSED OUT Customers”

The Three Biggest Causes of Stress… and Why You Are Addicted to Them

Well, it’s that time of year again. The business year is winding down. The holiday season is ramping up. And with just those two dynamics, the potential for stress is about to spike (if it’s not spiking already). God only knows what else could be contributing to the complexity, but – for me – it’sContinue reading “The Three Biggest Causes of Stress… and Why You Are Addicted to Them”

Think You’ve Got Stress?

I have a confession that you probably already know: I’m a horribly inconsistent blogger. But, hopefully, you find my content good enough that when stuff comes out, it’s worth your time to read. Which I’m hoping this post will be equally regarded – but know that I am starting with some heavy words. My wifeContinue reading “Think You’ve Got Stress?”

Strategic Execution, pt. 4: Feed the Team

So, I have been ranting on strategic execution for a while now. And I want to take it a step further. Most of what I have been saying could be categorized as intellectual – as in each of the keys involve harnessing your intellectual choices. But for this blog, I want to engage your emotions.Continue reading “Strategic Execution, pt. 4: Feed the Team”

How to Build – and Destroy – Great Working Relationships

I wrote a guest blog for Nimble on “How to Build – and Destroy – Great Working Relationships” at http://www.nimble.com/blog/how-to-build-and-destroy-great-working-relationships/ I think you will like it… Tim Ohai

Strategic Execution, Part 3: Plan for Detours

Okay. You know it’s been a while when you have clients, passing you at work, commenting on how long it’s been since your last blog. Doh! No, I did not get lost in the desert. And I won’t bore you with my reasons… so here we go. The theme we are tackling is strategic execution.Continue reading “Strategic Execution, Part 3: Plan for Detours”

Strategic Execution, Part 2: Always Use a Compass…

In my last rant, I talked about the first key to strategic execution: demand clarity on the problem before you even begin (aka… Don’t chase the wind). I want to now turn my attention to the next critical key: Always use a compass. I travel a lot. And I like to drive. So, even whenContinue reading “Strategic Execution, Part 2: Always Use a Compass…”

A Thanksgiving Note

It’s appropriate on Thanksgiving to take a moment and think. In the midst of so much food, family, and football (and not necessarily in that order), I think it is easy to get overwhelmed in the busy-ness. So, for my own sanity benefit at least, I offer the following thoughts. E mahalo i ka meaContinue reading “A Thanksgiving Note”